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Mitsubishi Connect MY

The essential app for all Mitsubishi owners

The Mitsubishi Connect MY offers convenience to providing owners with useful features and information on everything Mitsubishi Motors. Manage your service bookings and receive assistance from the touch of a button.
Download for Android
Download for iOS

Perks offered by Mitsubishi Connect MY

From scheduling a service appointment to getting the latest news about Mitsubishi products and promotions, this is the go-to app for all owners.
book-a-service-appointment

Book a service appointment

dealer-locator

Dealer outlet locator

sos-button

SOS buton for Mitsubishi Assist

news-and-promotions

Mitsubishi latest news & promotions

e-brochurs

Mitsubishi vehicle e-brochures

How to use the app

Learn how to navigate and utilize the app in our step by step video.

4 Steps to Create an Account

4 Steps to Create an Account

If you’re a first time user, start by clicking sign up.

Fill up your personal details and agree on the terms & conditions and privacy policy.

Key in the verification code received via SMS. This completes your sign up process.

Once you've registered, log in with your IC number and password.

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FAQ

General
  1. What is Mitsubishi Connect MY application?
    The Mitsubishi Connect MY is a mobile application exclusively for Mitsubishi owners in Malaysia. By downloading this mobile app, Mitsubishi owners will be able to retrieve important information at their fingertips no matter when and where they may be.

  2. What can I do with the Mitsubishi Connect MY application?
    Currently, the Mitsubishi Connect MY application provides you with the following features: book a new service appointment (under book), check for latest news and promotions (under info), request for SOS response (under SOS) and locate MMM outlets (under outlets).

  3. Who can use this application?
    All Mitsubishi car owners will be able to register and use the app to book service appointment, check the latest news & promotions, search for outlet locations, and make a SOS call. For Existing/New owner: You should be able to register and use the app immediately. If you are having problems relating to the mobile app or with the sign up, kindly contact our App support hotline: 03-7886 8668.. As for New Secondary purchase owner: Your data may not be reflected yet hence kindly contact our customer service hotline to proceed with the change of ownership.
  1. Where do I get this application
    The app is available on the Apple Appstore and Google Playstore. To download, go to the respective app stores and search for Mitsubishi Connect MY.

  2. How do I transfer my Mitsubishi Connect MY to another phone?
    You can transfer Mitsubishi Connect MY by installing the app on another phone and uninstalling it on the current phone. You can immediately log in and use the app as your data is kept securely.

  3. How much space does Mitsubishi Connect MY take up on my device?
    The app will require about 35-40MB to install and the size may extend overtime.

  4. Can I use Mitsubishi Connect MY on two mobile device simultaneously?
    Yes.
  1. What type of mobile phones can access Mitsubishi Connect MY?
    We support Apple iPhones, iPads and Android phones. For phones with older OS versions, you are encouraged to still install and use the app.

  2. Does Mitsubishi Connect MY required internet connection?
    Yes. The app requires internet connectivity while some screens requires GPS permission to make full use of.

  3. How much data does the Mitsubishi Connect MY use?
    Normal usage will not cause you more than 10MB in a month (moderate browsing of news, promotions and brochures).

  4. How to Sign Up?
    Launch the app and tap on “sign up”, fill in the brief amount of details required, verify your phone number with OTP and you are good to go!

  5. How to Login?
    Once you are done with the registration, you will be able to use your customer id (typically your IC No or Business Registration No) along with the password setup during Sign Up to log in.

  6. How to access Mitsubishi Connect MY if I forgot my password?
    From the log in screen you are able to reset your password by tapping on “forget password”. Please do keep your password recorded in a safe place.

  7. Where is your PDPA agreement?
    The terms and conditions and PDPA policy are presented and have to be agreed to during registration.
  1. How to add more than one vehicle
    Swipe left until you see “+add car”. Tap on it to add more than one vehicle into the app for better management.

  2. How to delete vehicle entered with wrong information?
    First tap on the car image then tap on the car icon on the top right corner, you will see the remove button at the bottom of the screen. Tap on the button to remove the vehicle from the app.

  3. How to know my service history in details?
    Tap on the car image or “manage car” from the main screen, you will be able to see 3 tabs – upcoming booking, booking history and service history. Tap on service history to retrieve the list of services performed at authorized service centers. Tap on the individual item to retrieve the service details.

  4. What will happen if I no longer own my vehicle?
    Once the information of the new owner has been updated you will no longer be able to use the app, until you buy another Mitsubishi vehicle.
  1. How safe is the Mitsubishi Connect My application along with my other mobile application? (ie: private/sensitive information)
    The data transferred from the app is encrypted and secured. We adhere to strigent MNC security compliance.

  2. How secure is the Mitsubishi Connect My application installed in smartphone?
    The access is protected by a password verified on your mobile number.

  3. What happens if I lose my phone with the Mitsubishi Connect MY installed?
    Your information is protected by the password you set during registration. Your account is tied to the phone number you verify the OTP on.
  1. How to make an appointment for Service Appointment?
    Tap on “book” on the bottom navigation bar. Alternatively, you can access the service appointment booking screen from “outlets” and under “manage car”.

  2. How to make several appointments for my vehicles at one time?
    Right now you can only have one outstanding appointment at one time.

  3. How to know if my vehicle needs to be service, is there any notification receive through this app?
    Under “manage car” you will be able to see the next service mileage for each of your vehicle and the suggested next service timing for your kind reference.

  4. How long is the waiting period for the appointment confirmation?
    Once you have submitted a booking, our dealer customer relation executive will review and confirm your booking within 24 hours. If we are able to identify a better slot, we will call you back for confirmation.

  5. Is there a table of service interval that I can refer to see what parts need to change?
    Not at the moment, but this will be the immediate next feature that we are going to provide.

  6. How do I find out the cost I need to prepare for upcoming service?
    This will be the immediate next feature we are going to provide.

  7. How to cancel or postponed my service appointment?
    Under “upcoming appointment” from “manage car” you are able to see your upcoming booking. Tap on the entry and you will be able to see the booking details. At the bottom of the screen, there are “cancel” and “reschedule” buttons to cancel or reschedule your current booking.

  8. What should I do if I can't book an appointment?
    You can only have one booking at one time for now. If you do not have a booking already and are encoutering persistent problem kindly call 03-7804 0260 or email “MyMisubishiConnectApp@gmail.com”.
  1. How do I find out about News and Promotion?
    Navigate to “info” from the bottom bar to access latest news and promotions, car brochures and FAQ
  1. My car has suddenly breakdown on the road, What should I do?
    Navigate to “SOS” from the bottom bar to trigger an SOS request. Kindly make sure your GPS is switched on to help us locate you much easier.

  2. My car suddenly breakdown in the building where GPS and internet connection is poor. How do I reach out to SOS team and locate my location?
    In the case of breakdown in a poor coverage area please walk to an area with good coverage (e.g.: from basement to above ground) and tap the SOS button again.

  3. What type of assistance are provided by SOS?
    We provide emergency and breakdown response to all our app users such as Free Towing Service, Free Roadside Assistance, Free Battery Delivery Service, Emergency Petrol and Diesel Delivery, Free Emergency Message Transmission and Free Emergency Evacuation Assistance. (Cost of Battery, Parts, Petrol and Diesel to be bare by Customers.)
  1. What I need to do if my App suddenly crashed?
    Please restart the app again and try to perform the intended action. If problem persists kindly email “MyMitsubishiConnectApp@gmail.com” or call our app support hotline 03-7804 0260.
  1. Why don’t I get any results back when I try to navigate the Outlet?
    Firstly please ensure the GPS connectivity is ON, restart the app again and try to perform the intended action. If problem persists kindly email “MyMitsubishiConnectApp@gmail.com” or call our app support hotline 03-7804 0260.

  2. Why do I need to allow the application to access my phone's GPS location?
    We use GPS location to give you the best experience in a few areas: estimating outlets distance to you, help you navigate to the respective outlets and getting emergency response to your location quickly. If you do not allow the access to GPS we will not be able to provide you with these benefits.

  3. Why does the app take a long time to complete the download? How long should it take?
    The app shouldn’t take more than 5 mins in normal condition. If it takes longer than that, kindly check your network and try to download again.

  4. Can this app be viewed under audio connectivity? (ie: Audio with apple car play)
    At this moment, this app does not support audio connectivity.
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