Mitsubishi Motors Malaysia Ranks Highest in After-Sales Customer Satisfaction

Posted on September 20, 2018

Kuala Lumpur, 20 September 2018 – Mitsubishi Motors Malaysia (MMM), the official distributor of Mitsubishi vehicles in Malaysia, ranked highest in this year’s J.D. Power Malaysia Customer Service Index (CSI) Mass Market Study. MMM ranks highest across all factors, with an overall score of 814, among eight other brands.

Mitsubishi Winning After Sales Customer Satisfaction

“MMM is happy to be ranked highest for the CSI Mass Market Study conducted by J.D. Power 2018. This reflects MMM’s commitment to continue to provide a rewarding and positive customers’ experience from the first initiation of purchase to a satisfying after sales service. This is an encouragement for us to aim to do better and to strive to maintain number one every year!”, said Tomoyuki Shinnishi, Chief Executive Officer of Mitsubishi Motors Malaysia.

Study on Overall Satisfaction for Maintenance Repair Work

Check and Service Quality Assured all Time

The 2018 Malaysia Customer Service Index (Mass Market) Study is based on responses from 2,957 new-vehicle owners who received delivery of their new vehicle between March 2015 and July 2017 and took their vehicle for service to an authorized service centre between March 2017 and July 2018. The study measures customer satisfaction with the servicing and vehicle-return process and was fielded from March through July 2018.

Now in its 16th year, the study measures overall satisfaction among vehicle owners who visited an authorized service centre for maintenance or repair work during the first 12 to 36 months of ownership and is based on five factors (in order of importance): service quality (25%); vehicle pick-up (21%); service initiation (20%); service facility (17%); and service advisor (16%). Overall satisfaction for the industry averages 754 points.

About Mitsubishi Motors Malaysia (MMM)

Mitsubishi Motors Malaysia (MMM) was formed on 29 January 2005 and is the official distributor of Mitsubishi Motors vehicles in Malaysia. As one of Malaysia’s leading automotive companies, the company is now represented by 58 showrooms (out of which 47 are 3S Centres and 7 are 4S Centres) and 59 service outlets throughout Malaysia. In East Malaysia, MMM is represented by 15 showrooms (8 in Sarawak and 7 in Sabah).

MMM is committed to selling a range of vehicles that are high in quality, performance, safety, comfort, and technologically advanced. The Triton 4×4 pick-up truck is imported as CBU (Completely Built-Up) units from Thailand and the XPANDER is locally assembled (CKD) in Malaysia.

“Drive your Ambition” is a powerful statement of Mitsubishi Motors Corporation’s (MMC) ongoing commitment to the values and aspirations of its drivers. Following this, MMM strives to provide unique experiences and inspire our customers to go the distance with our vehicles.